Utilisation

Utilisation

How much of the team's paid time reaches a client. Every hour worked is paid; the share that is billable is the engine of margin, and the rest is the cost of running the agency.

Team utilisation over time

The share of the team's paid hours that reached a client each month, against the 70 to 80 percent healthy band.

Non-billable cost over time

The payroll value of hours no client paid for, each month. Read it against utilisation above: the two move together.

Utilisation across the team

Each person's utilisation in the latest complete month, ranked.